Refund Policy – Saint House

Last updated: November 2025
Operated by: JV Bussines | Saint House, London, United Kingdom
Contact: contact.sainthouse@gmail.com

1. Policy Overview

We offer a 14-day return policy, which means you have 14 calendar days from the date you receive your order to request a return.

To be eligible, your item must be returned in the same condition that you received it — unused, unworn, with all original tags and packaging intact. A proof of purchase or receipt is also required.

2. How to Request a Return

To initiate a return, please contact our support team at contact.sainthouse@gmail.com.

Returns must be sent to the address provided by our support team, as our return centers vary depending on the customer’s region. Upon approval, you will receive detailed return instructions by email.

Items returned without prior authorization will not be accepted.

For any inquiries about returns, please contact us at contact.sainthouse@gmail.com.

💚 Saint House donates all eligible returned items to charitable causes in collaboration with local GiveBack programs.

3. Return Addresses

European Return Address
Saint House / GiveBack Program
London, United Kingdom

U.S. Return Address
Saint House / GiveBack Program
North Hills, CA, United States

Asia Return Address
Available upon request based on the customer’s location.

Please note that return addresses may vary depending on operational availability and logistics partners.

4. Return Shipping Costs

Customers are responsible for all return shipping costs. We strongly recommend using a trackable shipping service when sending back items to ensure safe delivery.

5. Exchanges

The fastest way to receive a new item is to return the one you have and then place a new order once your return has been accepted.

We may occasionally offer free size exchanges; please email us if your item does not fit properly, and our team will review your case.
For changes in color, variant, or product, customers must process a standard return and place a new order.

6. Cancellations

Due to our automated warehouse operations, orders are processed within approximately 12 hours of purchase. Once processing begins, we are unable to cancel the order.

If you notice any errors in address, size, or product variant, please contact us immediately after placing the order. We may be able to make last-minute adjustments before shipping.

If the order has already been shipped, customers can return the item after delivery following the standard return process.

7. Damaged or Incorrect Items

Please inspect your order upon arrival and contact us immediately if you receive an item that is defective, damaged, or incorrect. Our support team will review your case and provide a resolution as soon as possible.

8. Exceptions and Non-Returnable Items

Certain products cannot be returned, including but not limited to:

• Perishable goods (e.g., food, flowers, plants)

• Custom or personalized items

• Personal care or hygiene products

• Hazardous materials, flammable liquids, or gases

Additionally, sale items and gift cards are non-refundable.

If you have questions about a specific item, please contact us before making your purchase.

9. European Union – 14-Day Cooling-Off Period

If your order is being shipped to an address within the European Union, you have the right to cancel or return your order within 14 days for any reason, without providing justification.

Items must meet the same return eligibility requirements stated above.

10. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or denied.

If approved, a refund will be automatically issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at contact.sainthouse@gmail.com.

11. Legal Notice

All refunds and returns are handled in accordance with the laws of the United Kingdom.
Saint House reserves the right to refuse returns that do not comply with these conditions.

📜 Saint House | A JV Bussines Brand
London, United Kingdom
Operated via Shopify – Transactions processed in GBP (£)