Privacy Policy

1. Privacy Policy

Effective Date: 10/11/2025

This Privacy Policy describes how Saint House, owned and operated by JV Business, collects, uses, and protects your personal information when you visit or make a purchase through our website.

1. Information We Collect

We may collect the following categories of personal data:

  • Personal identification information (name, email address, shipping address, phone number)

  • Payment details (processed securely through Shopify)

  • Device information (browser type, IP address, cookies)

2. Use of Information

Your data is collected for the following purposes:

  • To process and fulfill orders

  • To provide customer support

  • To communicate updates, promotions, and relevant offers

  • To comply with applicable legal obligations

3. Sharing of Information

We may share your information with:

  • Shopify, our e-commerce platform, which processes your data according to its own privacy standards

  • Third-party logistics and payment providers to complete transactions

We do not sell, trade, or rent users' personal identification information to others.

4. Data Retention

We will retain your information for as long as necessary to fulfill the purposes described in this policy unless a longer retention period is required by law.

5. Contact

For questions regarding this policy, contact us at:
📩 contact.sainthouse@gmail.com

2. Terms of Service

Effective Date: 10/11/2025

Welcome to Saint House, operated by JV Business. By accessing or purchasing from our store, you agree to comply with the following Terms of Service.

1. General Conditions

By using this website, you confirm that you are at least the age of majority in your jurisdiction and agree not to use our products for any unlawful purpose.

2. Accuracy of Information

We are not responsible if information on this site is not accurate, complete, or current. The material on this site is provided for general information and should not be relied upon without consulting primary sources.

3. Products and Services

Prices are subject to change without notice.
We reserve the right to modify or discontinue a product at any time without liability.

4. Billing and Account Information

We reserve the right to refuse any order placed with us. You agree to provide current, complete, and accurate purchase and account information for all transactions.

5. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the United Kingdom.

For any inquiries regarding these Terms, please contact us at contact.sainthouse@gmail.com.

3. Refund Policy

Effective Date: 10/11/2025

At Saint House, we strive to provide our customers with high-quality products. If you are not completely satisfied with your purchase, please review our refund and return policy below.

1. Returns

To be eligible for a return:

  • The item must be unused, in the same condition that you received it, and in its original packaging.

  • Proof of purchase is required.

Customers must contact us within 14 days of delivery to request a return.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 5–10 business days.

3. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. If you’ve done all this and still have not received your refund, please contact us at contact.sainthouse@gmail.com.

4. Exchanges

We only replace items if they are defective or damaged.

4. Shipping Policy

Effective Date: 10/11/2025

1. Order Processing

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

2. Shipping Rates & Delivery

Shipping charges for your order will be calculated and displayed at checkout.
We deliver throughout the United Kingdom and select international locations.

Estimated delivery times:

  • United Kingdom: 5–10 business days

  • International Orders: 10–20 business days

3. Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

4. Customs, Duties, and Taxes

Saint House is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility.

5. Cookie Policy

Effective Date: 10/11/2025

Our website uses cookies to enhance your browsing experience and improve our services.

1. What Are Cookies

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently.

2. How We Use Cookies

We use cookies to:

  • Enable essential site functions

  • Analyze site traffic and performance

  • Remember user preferences and shopping cart items

3. Managing Cookies

You may disable cookies in your browser settings; however, some parts of our site may not function properly without them.

For any questions about this policy, please contact us at:
📩 contact.sainthouse@gmail.com